Purpose
A practical program where leaders can learn to understand and appreciate interpersonal conflict as a necessary – and even productive – part of organizational life.
Your Takeaways
- Learn about five approaches to managing interpersonal conflict and how assertiveness and cooperativeness feed into each one.
- Identify your reflexive approach to interpersonal conflict, including the modes you use most and least often.
- Explore ways that you can strategically employ different approaches to conflict to achieve your goals and influence key stakeholders.
- Discover the drawbacks of over-using specific conflict styles, or using them in the wrong situations.
- Practice simple yet powerful techniques for defusing conflict, leading to better outcomes in your day-to-day work.
- Create a development plan that enables you to continue refining your conflict-management skills over time.
Highlights
- 3-Month Guided Program
- 1 Day In-Person Workshop
- Online Stellar Learning Portal
- Collaborative Application Exercises
- Direct Manager Involvement
Audience
- Emerging Leaders in Analytics, Data, Engineering, Science, and Technology Functions
Coaching Sessions
- One 1:1 Leadership Coaching Session Following the Workshop
Assessments
- TKI Conflict Modes
TKI Conflict Modes Framework
The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses behavior during conflict situations, or times when two people’s concerns appear incompatible. The framework has two key dimensions: Assertiveness and Cooperativeness. Knowing the best uses and downsides of each conflict style - and learning more about your own reflexive responses to conflict - can help you lead more effectively.
Program Agenda
- Interpersonal Conflict & The TKI Framework
- Skills for Managing Conflict
- Influencing Key Stakeholders
- Roadmap for Development