Portal Store

Stellar Influence - Conflict & Trust

Managing Conflict With Productive Outcomes


Stellar Influence - Conflict & Trust

Managing Conflict With Productive Outcomes


A career-changing experience that provides you with the roadmap and skills to productively manage conflict while influencing others and building trust to support your ideas and initiatives.

Your Takeaways

  • Learn an approach for influencing others using five conflict-handling modes based on dimensions of assertiveness and cooperativeness.
  • Gain a better understanding of how others perceive your style for managing conflict and how it impacts your relationships with them.
  • Reflect on your core personality traits and make sense of how and why you choose to deal with conflict.
  • Assess the best uses and downsides of each conflict-handling mode.
  • Determine which modes you use most and least often, and how this impacts your ability to influence key decision-makers.
  • Practice simple yet powerful techniques for defusing conflict, leading to better outcomes in your day-to-day work.
  • Apply the framework for influencing challenges you are dealing with back on the job.
  • Create a personal plan for how you will manage conflict as an influencing strategy going forward.

Transformational Results

The workshop helped me realize why I avoid and accommodate when in conflict andthat it often means I don't have a voice for my good ideas. I am now able to reframe my approach and not be anxious when engaging in difficult situations."
Workshop Participant


I like to compete and win in most everything I do. Being in the middle of everything has a price though. I now have some strategies to just get involved in what really matters to me and avoid the rest."
Workshop Participant


Day 1
AM Workshop Introduction
Roadmap for Managing Conflict
Best Uses & Downsides of Conflict
My Conflict-Handling Style
PM Taking a Stand on Conflict Modes
Collaboration Through Conflict
Managing Conflict On the Job
Workshop Closing
EVE Departure

Managing Conflict

The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behavior in conflict situations—that is, situations in which the concerns of two people appear to be incompatible. In conflict situations, you can describe a person’s behavior along two basic dimensions: assertiveness, the extent to which the individual attempts to satisfy his or her own concerns, and cooperativeness, the extent to which the individual attempts to satisfy the other person’s concerns. The two dimensions of behavior can be used to define five methods of dealing with conflict.

At A Glance


Leaders & Staff Needing to Influence Others


1-Day Workshop


See Below


TKI Conflict-Handling Modes

Coaching Sessions

Optional Session Post Workshop


Public: $975/Participant
 On-Site: Custom Pricing

  Download PDF Brochure

  View Public Workshop Schedule


Leaders, Teams, and Organizations